Returns and Cancellation Policy

Thank you for shopping at Goodwill Lifesciences Private Limited.

Please read this policy carefully.

We recommend contacting us for assistance if you experience any issues receiving our products.

Contact us

If you have any questions about our Returns Policy, please contact us:
By email: sales@goodwill-lifesciences.com

CANCELLATION POLICY

We can accommodate an order cancellation request only in cases where the product(s) have not yet been dispatched from our warehouse. Please make the request to us by

Email us on sales@goodwill-lifesciences.com

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

Unfortunately, an order cannot be cancelled once the item has been Shipped to you.

In order to cancel an item in your order:

email us on sales@goodwill-lifesciences.com

Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund. You will be notified of the same by email.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Goodwill Lifesciences Pvt Ltd.

Important Notes and Restrictions:

Goodwill Lifesciences Private Limited is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than Goodwill Lifesciences Returns Centre.

As a safeguard against potential abuse, Goodwill Lifesciences Private limited reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

What happens if my item arrives damaged or incomplete?

At Goodwill Lifesciences Private limited, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing; please notify us immediately. You may do so by:

Email us on sales@goodwill-lifesciences.com

We will be happy to replace any damaged product(s) depending on availability of the ordered item(s). In case we are unable to replace your damaged product(s), we will arrange for a reverse pickup of your damaged product(s), verify the damage on receipt at our warehouse, and provide you with a full refund within 15 working days.

Any products that might be missing from your order will be shipped as soon as possible. Do keep in mind that we might be shipping your order via multiple packages. Please do check with our customer service team to ensure that the product(s) you believe to be missing from your order are not being shipped to you via another package.